WOLT
Each courier partner has different motivations , and it highlights the importance of one ’ s flexibility to work around their own situation and schedule . Insurance propositions should be designed for people working flexibly .
“ Wolt offers courier partners with insurance during the time they are logged online , making deliveries with Wolt ,” Olson says . “ When offering this insurance , we have focused our attention on not only the accident , but also the recovery period . We want a healthy , happy courier partner to return to the platform . This safety net enables courier partners to make deliveries with a peace of mind . How you manage this risk is one of the most essential building blocks I ’ ve seen to generate sustainable value , while strengthening reputation .”
“ How you manage risk is one of the most essential building blocks I ’ ve seen to generate sustainable value , while strengthening reputation ”
GARRETT OLSON HEAD OF INSURANCE & RISK MANAGEMENT , WOLT
Wolt ’ s insurance proposition for couriers With over 180,000 active courier partners fulfilling millions of orders every year , accidents are bound to happen – and they do . That ’ s where Wolt ’ s insurance proposition comes in . Having a very diverse group of people as courier partners across 25 countries underlines the challenge of creating an insurance proposition that would work for everyone .
Wolt ’ s courier partners want flexibility . They want to be able to log on the platform when it suits them , work for as little or as long as they choose , and know that there ’ s always going to be enough orders on the platform to earn money . This extends to the insurance piece , too ; courier partners want to know they ’ re adequately covered against accidents or injuries that happen in the course of their work by insurance that is able to respond quickly to the severity of the incident .
Should they need to make a claim , they expect it to be as simple , intuitive and easy to follow as ordering on the Wolt app .
108 October 2023