“ If we fail , it tends to still be forward . We view obstacles as opportunities . We are addressing a new segment , so inherently the status quo will push back ”
GARRETT OLSON HEAD OF INSURANCE & RISK MANAGEMENT , WOLT
As with the customer app , Wolt pays close attention to the hierarchy of information , presenting key details in concise formats which also applies to the partner insurance dashboard – accentuated with graphics , icons and short descriptions wherever appropriate – to make the claim submission process as effortless as possible for courier partners who have had a fall , collision or breakage .
Wolt offers two types of insurance coverage to the courier partners . The first is accident cover that includes “ the broad spectrum of risks that couriers face ”, Olson tells us – including dislocations , broken bones , and chipped teeth . Although Denmark is one of the world ’ s most bikefriendly nations , minor injuries like this are not uncommon . But the company also insures the most extreme and unfortunate end of the spectrum as well , from disability all the way up to death .
“ We ’ ve built some unique aspects into our programme , specifically because we ’ ve listened to courier partners , assessed municipal data and pushed the insurance industry to adapt ,” Olson continues . This
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