INTERVIEW WITH ...
Q . WHAT INSPIRES YOU IN THE WORLD OF FINTECH TODAY ?
» There are some people that I hold in high regard that have managed to build very successful companies from nothing , just by having an idea and being committed to that idea and exceling on its implementation . In the remittance space , there are a few leaders that I admire for their accomplishments . Outside of cross-border payments , one prominent figure for me was Steve Jobs . His principles and the frameworks he established can be fully applied to fintech . He excelled in crafting exceptional products with an emphasis on excellence and great customer experience .
There are several companies that have experienced a situation where the mere creation of a product does not automatically generate demand . Steve Jobs wisely said that , at times , people may not realise the need for something until it ’ s presented to them with the right customer experience and a well-developed ecosystem . This approach cultivates an affinity for products , and occasionally motivates individuals to pay a premium for these products and services . If you translate these concepts into the fintech world , the focal question becomes : how can one build a successful product or service – for individuals or companies ? The answer lies in factors such as the quality of the service , the reliability of the service , and the overall customer experience .
Q . ARE THERE FINTECHS OR APPS THAT YOU ENJOY USING YOURSELF ?
» I constantly explore fintech apps . I love to download them and understand the customer experience they provide . One of the apps that really piques my interest is SoFi . What I find particularly appealing
about this app is how it consolidates various services , including lending and investing , in a seamless and efficient way . The integrated experience they provide , along with their proactive follow-up is very interesting .
I enjoy using other fintech apps ; Acorns and its intriguing micro-investing business model ; Crypto . com , with a captivating value proposition for a debit card , wallet with crypto investing . Revolut is another platform that I ’ ve used that offers a compelling blend of multi-currency accounts , investing and payments ; and our own uLink , an app providing an excellent consumer experience with the best rates and fees for international money transfers .
In essence , I ’ m an avid user of several fintech apps , and some of these companies
22 October 2023