OPENTEXT & TCS
Beyond these technical challenges , BFSI firms also face organisational hurdles , from a lack of IT readiness and the need for talent development and training to cultural shifts required within organisations to fully embrace AI . As Pradeep notes : “ Scaling adoption and consistently leveraging the capabilities to build enterprise-grade solutions will mandate changes to IT infrastructure to ensure readiness .”
The human element in an AI-driven future As AI capabilities continue to advance , much has been said about the future role of human workers in the BFSI sector .
However , as the executives highlight , AI is set to augment , rather than replace , human capabilities .
Unni envisions a shift in the nature of work : “ In the short term , firms will need to equip employees with LLMspecific techniques like prompt engineering , advanced retrievalaugmented generation ( RAG ) approaches , and contextual finetuning . In the longer term , people will fundamentally shift from doing work to training intelligent machines and reviewing the work done by machines . This will ultimately free up time for higher value-adding activities that
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