projects . Our Forever Manchester ‘ Make A Difference ’ fund supports local grassroots community groups , both financially and with willing volunteers from Zuto .”
The future of ESG in fintech As we look to the future , it ’ s clear that ESG and ethical investment will continue to play an increasingly important role in the fintech industry .
Jesper emphasises the importance of continuous improvement : “ It ’ s easy to have a policy that just sits there but to make it worthwhile you need to continue to grow and develop it to make sure it aligns with the business .
“ As an HR team , we made it our mission to involve everyone in the process so that they can help us continue to update our policies . It ’ s important to future-proof policies .”
Mary highlights the impact of regulatory changes driving this trend : “ We welcome the impact of the Consumer Duty which came into force in July 2023 , where the Financial Conduct Authority ( FCA ) set out rules and guidance requiring firms to put their customers ’ needs first .
“ It provides an opportunity for financial services companies to audit and review processes to make sure that good customer outcomes are considered at every step and flow through every part of the business to guide our decision making .”
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