GLOBAL CREDIT UNION
Transforming experiences across the board For Lori and Global Credit Union, it’ s not just about improving member experience. Automation is empowering its staff, too. Thanks to automation improvements, staff can research for immediate status updates rather than manually searching files, allowing them to focus entirely on member needs – benefitting people on both sides.
Lori likens this technological assistance as“ having an enthusiastic intern at your shoulder, helping you out, grabbing things for you”. The technology handles information retrieval while people provide the irreplaceable human touches, as well as interpretation and decision-making.
“ Here, we are using these amazing technologies for the good of our members. It’ s rooted in that member experience and changing lives. I enjoy using skills for good”
Lori Moore, SVP, Technology Engineering Global Credit Union fintechmagazine. com 157