GLOBAL CREDIT UNION
A Global employee ready to help provide personalized service to members at their local branch
“ How do I bring more people into the fold rather than making these technologies just something that sits in technology engineering?”
Lori Moore, SVP, Technology Engineering Global Credit Union extensive interaction and connectivity as the partnership model enables confident decision-making and continuous improvement in service delivery.
Lori believes the strongest partnerships create mutual advancement where“ two companies come together and we make each other better”. She seeks relationships where collaboration produces results exceeding individual capabilities. Partnership remains embedded in credit union DNA, she adds, as credit unions originated from groups pooling resources in proverbial shoeboxes, fostering natural collaboration instincts that extend to modern technology relationships.
Looking toward selfhealing infrastructure For Lori, her strategic roadmap looking ahead includes developing infrastructure capable of automatic disaster response.
She looks forward to hybrid data centres that self-heal during disruptions like earthquakes – something that poses a real risk in a state like Alaska.
“ I want a hybrid data centre that self-heals and just says:‘ Oh, there’ s a problem. Let’ s shift everything over,’” she explains.
This automated resilience is becoming crucial as Global Credit Union transforms the capabilities of its 24 / 7 support operations, particularly now as the organisation serves members across not only every US state but around the world.
With this in mind, Lori plans to integrate automation, integration infrastructure and AI teams into a unified technology engineering programme to best serve both Global Credit Union’ s staff and members. She wants this consolidated approach to function“ like a multi-tool of solutions that we can bring to big problems”.
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