KEY FACT
Real-time monitoring and automated responses have dramatically improved customer satisfaction during fraud incidents
FRAUD AND ID VERIFICATION
T H E N E W R E S E C O S Y S T E M
KEY FACT
1000 +
70 % of enterprise banks report increased fraud with 35 % facing 1,000 + attempts annually
Source: Alloy’ s 2025 State of Fraud Report
Real-time monitoring and automated responses have dramatically improved customer satisfaction during fraud incidents
Rather than operating as isolated manual processes, modern incident response functions as a carefully orchestrated symphony of technology, human expertise, and communication protocols.
Within the critical first 15 minutes following detection, automated systems can freeze accounts, generate SMS and email alerts to customers and create detailed case files complete with transaction histories and risk assessments.
The subsequent investigation phase leverages digital forensics teams who analyse attack vectors while customer interview protocols gather additional intelligence.
When criminal activity is suspected, coordination with law enforcement begins immediately, supported by documentation processes that can support insurance claims and regulatory reporting requirements.
What distinguishes industry leaders from the rest is their advanced capabilities beyond basic response protocols.
172 October 2025