Bank of Sydney COO Geoff Wenborn reveals how the community bank is modernising its technology stack with partners including Nucleus and Infosys
BANK OF SYDNEY
Bank of Sydney COO Geoff Wenborn reveals how the community bank is modernising its technology stack with partners including Nucleus and Infosys
Bank of Sydney is well into one of Australia’ s most ambitious community bank digital transformations. Some of the technology being replaced is no longer fit for purpose. After more than a year of intensive work, the institution is seeing progress.
“ Some of our technologies in place were developed before the mobile phone was even invented,” explains Geoff Wenborn, Chief Operating Officer at Bank of Sydney.“ It’ s very hard to retire all that technology when you depend on it for critical banking products.”
Those legacy systems had created significant challenges for an institution with strong community foundations. Bank of Sydney had built its reputation on personal relationships with the Greek and Lebanese communities across Australia. Average loan balances were high and customer loyalty remained strong. But the bank’ s fragmented technology had been holding it back from reaching its full potential.
“ We’ re very strongly relationshipled in terms of the way we’ ve operated, and while there has been investment in technology, it hasn’ t been an investment in an integrated fashion so that everything connects together,” Geoff explains.
80 October 2025