Quality Assurance and Risk Mitigation Hexaware’ s reputation as a market leader in core banking quality assurance stems from its autonomous testing capabilities.
The company’ s testing framework continuously validates three critical areas: functional alignment between business requirements and system delivery, API integrations across banking systems and data migration integrity.
Sandip Ganguly, Vice President & Country Head for Australia and New Zealand, emphasises the comprehensive nature of the company’ s approach:“ The platform has three distinct components that takes care of all these three categories of assurance, if you may: functional alignment where bank users interact with the core system; API integration testing, so the core banking system can communicate with other bank systems and data migration integrity.
“ It’ s a very comprehensive platform that helps us facilitate core banking service delivery from a quality assurance perspective.”
Delivering Measurable Returns Through Automation The results speak for themselves when it comes to process automation. In regulatory reporting alone, Hexaware has achieved remarkable efficiency gains.“ What we are seeing now is that the infusion of generative and agentic AI has increased the efficiency of this process by close to 500 %,” Ravishankar says.
As well as the improvements in workflow automation, where traditional processes have been transformed entirely.“ What used to take people around eight to 10 working days is now getting done in less than an hour,” he adds.
Strategic Positioning for Growth Hexaware’ s strategy focuses on establishing proof of value before securing longerterm relationships.“ More often than not, we are happy to invest and establish value, and on the back of that we get a seat at the table,” explains Sandip.
This approach resonates particularly well in the mid-market segment, where organisations seek maximum value from restricted budgets.
“ Therefore, our positioning is very, very different. As I said, in the mid-market, the way we try to align with our customers is that we want to be a full-service provider for the customer,” Sandip concludes.
Hexaware’ s AI-led, human intelligenceperfected solutions to businesses presents a compelling proposition in an increasingly competitive marketplace.
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