MANULIFE VIETNAM
112
“ All the time we were driven by improving the customer experience ”
— Kevin Kwon , COO , Manulife
The unintended positive from such an approach has been a significant uplift in working culture at Manulife . For example , improving the methods by which customers are served , and optimising efficiency in the company ’ s solutions , creates a better work / life balance for Manulife ’ s employees . And , because they no longer need to spend as long working through ndless paper trails , employees can be deployed to new areas or roles , and thereby add greater value in the workplace .
SEPTEMBER 2019