MERCHANTRADE ASIA
Merchantrade ’ s Chief Technology Officer Zainol Zainuddin details the cultural and digital transformations empowering the company ’ s services
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H aving begun as a telecommunications company , Merchantrade Asia now occupies a highly visible role in the Malaysian money services industry . As Chief Technology Officer ( CTO ) Zainol Zainuddin explains , the company provides a broad range of services clustered around its central business , such as international money transfer , foreign currency exchange , digital payments and wholesale currency . Merchantrade has also made headlines in the digital space having successfully rolled out the country ’ s first ever digital remittance service and cashless payment offerings , the latest being Merchantrade Money ; a multicurrency hybrid wallet offering up to 20 currency payment mode options .
With such a diverse range of services , part of Zainuddin ’ s role is to strategise , innovate , transform and lead the company ’ s technology strategies , strengthen in-house technical capabilities and build strategic technology solutions to enhance the customer experience and journey . “ I spend quite a bit of time talking to our staff , figuring out technology
SEPTEMBER 2019