HOME CREDIT VIETNAM
To help ensure customers make the right borrowing decisions based on their own circumstances , a cooling-off period is offered as standard across all operations : up to 2 weeks after signing a loan contract , the customer can reconsider his or her decision and withdraw from the contract without any charges . This is one of the commitments to ensure that first-time borrowers and repeat customers alike feel safe and confident using the company ’ s products .
In addition , financial literacy education helps Home Credit champion responsible lending . The organisation promotes an understanding of finance through roadshows , workshops , in-branch open days , in-store events , brochures , publications , competitions , media campaigns , mobile games , and public teach-ins in supermarkets , shopping malls , and communities . Its primary focus is to teach people about credit and promote responsible borrowing practices , help communities with the principles of money management and household budgeting , and educate children and students to help them become responsible adults .
Finally , Home Credit has strict policies to protect customer data security . ‘ Home Credit is a responsible company that consistently acts with transparency , compliance , and customer focus ’, Anastasia tells me . ‘ We ensure long-term benefits for customers , partners , and society ’. She adds : ‘ We want to build sustainable relationships with partners . In every partnership , we want our customers to win . We want our partners to win . And this focus on community is what makes us unique ’.
Prepared for the Future As we wrap up , I ask Anastasia about upcoming challenges . She gives me a
“ We focus on giving Vietnamese workers who have informal jobs access to credit ”
ANASTASIA FOKINA CHIEF OPERATIONS AND DIGITAL TRANSFORMATION OFFICER , HOME CREDIT VIETNAM
100 September 2021