NARANJA X managing the digital processes required to service customers during Covid-related restrictions . Fernández explains , “ During the lockdown , digitalisation of processes and tasks increased considerably – not only in the case of our company but in the business world in general . This increase attracted cybercriminals . Therefore , we decided to monitor Naranja X ' s brand health in the Dark Web or Deep Web , and we chose IntSights as our strategic partner in Brand Protection .”
He continues , “ Our indicators show an 800 % increase in scams , phishing , and vishing – a trend also seen in many other financial companies in Argentina . IntSights offers visibility of BIN data , email addresses or domains , user lists , and passwords in a proactive way so that we can detect and remedy wrongful activities by site takedowns and other contention and preparation actions .”
Naranja X also partners with IntSights to manage their external threat intelligence , which has resulted in the fintech company having a 360 ° view that exceeds its current , in-house possibilities . Fernández says , “ The platform operates on different webs and can identify potential threats , collect and analyse content from different open sources such as social networks , blogs , chat boards , etc … IntSight ' s early threat detection makes it possible for us to answer effectively .” IntSights also carries out early identification of potential phishing activity and classifies these threats , which in turn leads to screening any “ false positive ” cases . The platform ’ s open integration API , with its easy access and sound documentation , assists
Naranja X to mitigate damaging events early and assist in automation .
“ IntSights is used not only by Information Security but also by Fraud Prevention . This type of tool has become a commodity for other teams in the company as well ,” says Fernández .
A people-centric future In an industry that increasingly places technology and customers at the heart of its operations , Naranja X is ahead of the game and emphasises its employees ’ welfare and development .
Fernández surmises , “ On the other hand , we are committed to our staff ’ s constant development . In 2020 , over 13,300 training hours were delivered by our Data and Analytics Academy to focus our employees ’ attention on data-driven culture . We also have a framework and collaborative tools for data search which democratises practices .”
In terms of the next 18 months , money management as well as technology-based products , services , and functionality will be a main focus for the company , as well as a number of new product launches .
“ Soon , the Naranja X account will render interest on funds deposited , a new dollar account will be offered to our customers , and the prepaid card will become a debit card . These new products will provide solutions to our customers ’ personal and business financial needs .” He adds , “ To meet these challenges and the planned business growth , we will continue recruiting talented professionals in the field of technology for our engineering , architecture and data and analytics teams .”