FINSERV services and offer a uniquely tailored service to customers . Investing in business infrastructure to achieve this is critical , says Lamers . “ Fintechs should invest time in their infrastructure and not solely on their product and its associated functionalities . When a proper infrastructure is in place , one can see an increasing number of data points as an opportunity to uncover even more insights than one had before .”
In terms of technology trends , he sees artificial intelligence as a key component and a route to success in the sector . He concludes , “ Implementation of various Artificial Intelligence techniques such as transformer-based namedentity recognition and the utilisation of explainable Artificial Intelligence assist in the adoption of machine-controlled actions as they offer increased confidence by clients in these emerging technologies .