EVERI HOLDINGS
“Science fiction and fantasy have been my imaginarium since I was a child ”
VICTOR NEMSON SVP PRODUCT MANAGEMENT , PAYMENT SOLUTIONS , EVERI HOLDINGS NAME SURNAME JOB TITLE , understand COMPANY NAME what digital transformation
means for the business . We have a long history of working in certain ways ; the ossified and monolithic systems that have developed make it hard to introduce change – when it does come , it ' s cautious .
“ Some companies do get it , but others don ' t understand that , to rebuild your business as a digital operation , you need to deconstruct it first . For example , the cage managers and the slot managers are very crucial parts of the operation ; finance and procurement are too . But these four roles are incentivised very differently , whereas in a digital world , they must all mesh seamlessly .
“ If we digitise the gaming floor and you ’ re able to move money into the slot systems and the table games , that increases spend there , whereas the cage manager ’ s job is to reduce costs and hire fewer people . Yet , the people that choose to go to the cage are the ones who have the highest touch now , because most of the gaming action is now self-service on the floor , they should actually get more money for training , so that the guest experience doesn ' t degrade . But they ' re not optimised that way .
“ Procurement is trying to purchase the cheapest box – hardware like a kiosk , regardless of the services it supports – it doesn ' t see that a 10 % increase in spend for a box that handles five times more transaction types than the competitor will generate millions of dollars more revenue for the company . They ' re not measured on contract performance or outcome – they ' re measured on cost . So the least-cost box will never be the best digital solution , and , until the operators understand that , our industry will continue to struggle with digital transformation .”