FinTech Magazine September 2023 | Page 25

“Our customers are what I love most about my role and what gets me up in the morning ”

Q . WHAT IS IT YOU MOST LOVE ABOUT YOUR ROLE ? WHAT GETS YOU UP IN THE MORNING ?

» Put simply , our customers are what I love most about my role and what gets me up in the morning . When I talk about our customers , I mean our direct customers – the banks , credit unions , insurance providers , retailers , and others that we support – as well as their end customers – the businesses and consumers that rely on their services to make their lives better . Whether it is opening a bank account , applying for a mortgage , insuring a business , paying for dental surgery , or buying home goods , we ’ re able to improve the availability of these services and contribute to their lives . I ’ ve been in the financial services industry for over 25 years now and simplifying financial technology for all has become my passion and purpose . I love being able to do this for our customers .

Q . WHO HAS INSPIRED YOU MOST THROUGHOUT YOUR CAREER ?

» Many leaders have impacted my way of thinking . It may be unexpected for an entrepreneur and business leader to say this , but Gandhi has been a tremendous role model for me . He had a huge impact on the world by leading by example and addressing big , transformational challenges in a totally different way than anybody before him .

Perhaps more traditionally , Bill Gates has also been a great role model , as he has created an enduring company that has stood the test of time and has been able to innovate continuously for more than three decades .
Last but not least , Maya Angelou , for her ability to inspire generations of people to be better every day and her relentless work to address inequalities in society . fintechmagazine . com 25