Nicole Haskins and Chris Trainor from Paymentus reveal ‘ Monsters ’: the lurking issues hidden within payment and billing processes
PAYMENTUS
Nicole Haskins and Chris Trainor from Paymentus reveal ‘ Monsters ’: the lurking issues hidden within payment and billing processes
One of the key functions that businesses must be able to execute in the digital era is payments . What seems like such a simple transaction on the internet today increases in complexity when taking into account the measures that are put in place to manage and move large sums of money , ensure security of transactions , and create a much simpler user experience than that of cold hard cash .
Digital payment solutions have become integrated into the lives of businesses and consumers , with millions of applications used globally . However , this isn ’ t to say that each payment system is operating to its maximum potential – each business is different and has a unique mix of problems to be acknowledged and addressed .
The first step for organisations looking to optimise their billing and payments capability is perhaps the most difficult : understanding and quantifying the problems they have , the impacts these issues have on the business , and the potential growth they are missing as a result of these inefficiencies .
This is where Paymentus has created a rather unique method of breaking down barriers for companies to allow them to understand the many layers of complicated processes and identify the challenges hiding within them in developing a family of billing and payment Monsters . By characterising the problems that its customers face , from the adoption stage to continued digital
96 September 2023