How Sandeep Pandey is leading FWD Group’ s technology transformation through cloud adoption, AI implementation and platform-driven innovation
FWD GROUP
How Sandeep Pandey is leading FWD Group’ s technology transformation through cloud adoption, AI implementation and platform-driven innovation
FWD
Group is driving significant change in the insurance industry across Asia, blending entrepreneurial spirit with customer-centricity. The company, operating in 10 markets across the region, has undergone a remarkable technological transformation in recent years under the stewardship of Sandeep Pandey, Group Chief Technology and Operations Officer. Since joining FWD four years ago, Sandeep has been instrumental in shifting the organisation’ s technological foundation and operational philosophy.
His journey to FWD followed experience gained at global FMCG and insurance companies, where he developed a unique perspective combining management acumen with technical expertise.
“ I’ m a computer science engineer by education, but I started my career in FMCG,” explains Sandeep.“ I realised very early in my career that technology and enabling functions exist to provide solutions for customers.”
This philosophy has become central to Sandeep’ s approach at FWD. His experience at the FMCG company taught him the importance of focusing on consumer experience, establishing a mindset that has guided his work throughout his career.
“Quality, gratitude, attitude, and aptitude are my personal favourites – that’ s what drives me”
SANDEEP PANDEY, GROUP CHIEF TECHNOLOGY AND OPERATIONS OFFICER, FWD GROUP
102 September 2025