driving FWD’ s AI and ML programmes, improving data-driven decision making, and customer-focused innovation.
“ There are three core areas where we’ ve helped with FWD’ s digital transformation,” Chad notes.“ The first is FinOps, where we’ ve delivered a centralised finance cloud hub that revolutionised financial data management, enabled faster closing periods, brought significant operational efficiencies and improved ROI through streamlined processes.
“ On customer experience, we’ re powering FWD’ s Omne app, which enhances customer engagement through Gen AI features like digital avatars, BI dashboards and automation,” he notes.“ Thirdly, for digital innovation, we’ ve supported FWD’ s Cloud Academy training solution, helping more than 600 employees.”
AWS has also enabled operations and risk management through FWD’ s Shared Service Centre.“ Results include 60 % faster new product release, test cycles reduced from 30 days to one week, 50 % increase in the frequency of IT releases and 30 % cost savings,” Chad reports. demonstrates how our comprehensive capabilities drive meaningful transformation and help set new standards for operational excellence and customer experience, which is where FWD is focused.
“ Building on what we’ ve already developed, AI and agentic solutions will rise in prominence,” says Chad,“ particularly Gen AI implementation into different areas like intelligent call centres or‘ generative business intelligence,’ which gives a more holistic view of customers, markets, risk and more. Technology is technology. For us it’ s about how we bring new capabilities into the business, its processes and infrastructure, and the customer experience. It has to be meaningful.”
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