FWD GROUP
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FWD’ s strategy is built on four platforms: FWD Cube( distribution), FWD Omne( customer), FWD Opus( operations), and OneMod just a technology initiative – it’ s the organisation’ s driving force.”
Talent development remains a key focus, with FWD investing heavily in training programmes through its Technology Academy, which has since evolved into the Tech and Ops Academy.
“ When we started our cloud transformation, I realised we needed to build internal skills,” Sandeep recalls.
The academy has made a significant impact across the organisation.“ Our employees have completed more than 22,000 courses and obtained more than 1,000 professional certifications as of end of 2024,” Sandeep says.“ People are the foundation of everything we do – you can have the best strategy and vision, but without the right talent, it won’ t succeed.”
Efficiency is another ongoing priority.“ We’ re focused on doing more with the same or fewer resources,” explains Sandeep.“ We have specific operational efficiency targets that we’ re driving toward over the next few years.”
As FWD continues its transformation journey, the combination of technology excellence and customer focus remains at its core.
“ When you place the customer at the centre of everything you do, asking whether each decision benefits them, the business and your team – in that order – you rarely go wrong,” says Sandeep.
“ We’ re creating customer-led solutions and products that also build a sustainable business. Both aspects must work in harmony for true success.”
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