PAYMENTS
Current anti-money laundering requirements still assume institutions can perform comprehensive due diligence within 10-second windows – an expectation that may need recalibrating. Banks are implementing new tools to bridge this gap. Confirmation of Payee and IBAN-name matching help catch impersonation fraud before transfers complete.
Meanwhile, AI systems process contextual signals like location, device fingerprints, and transaction history to learn normal user patterns and flag suspicious deviations without generating excessive false positives.
When speed becomes free, what do you sell? The EU’ s pricing parity requirement eliminated the most obvious revenue model for instant payments. Banks can no longer charge premiums for speed, forcing a complete rethink of how payment services generate value.
The response has been to shift focus from the transaction itself to the broader customer experience.
Smart institutions are bundling instant payments into comprehensive service packages, monetising enhanced customer journeys rather than individual transfers.
This includes services like instant payroll systems, real-time expense reimbursements and immediate refund processing – capabilities that use instant rails as enablers rather than end products.
Irene describes the transformation:“ When speed becomes free, experience becomes the product. Payment providers can no longer rely on just monetising the transaction itself.
“ Value creation now has to come from the experience layer, with what happens before, during, and after a transaction.”
Fiserv’ s approach exemplifies this shift. Rather than simply accelerating payment processing, their platform enables banks to embed financial services deeper into business workflows and customer interactions.
Rossana explains how the platform helps institutions“ enhance their services on instant rails. By offering valuable services like instant payroll and improved automation, EPP helps institutions progress towards embedding financial services more deeply into business workflows and customer interactions.”
“Adapting comprehensively rather than tactically will position institutions to meet evolving market expectations efficiently and effectively”
ROSSANA THOMAS, VICE PRESIDENT, ENTERPRISE PAYMENTS, FISERV
140 September 2025