Using gen AI as autocomplete could provide up to a
15 % improvement to workflows digital adoption among the customer base of the high street banks was only around 35 to 40 %.”
The rise of digital adoption was fostered through a collaborative business community, but also by socio-economic events like the pandemic that changed the way we operate. Businesses were forced to shift online or face closure. As an essential service, banks were no different – this acted as the final acceleration to a previously-fastgrowing digital momentum to meet essential consumer demand.
Dave says:“ Take any high street bank today and look at the level of digital adoption for any type of interaction – it’ s 80 to 90 %. It’ s fully shifted.
28 September 2026