Winning back merchants means playing differently.
The volume of non-cash transactions has increased more than tenfold in less than 20 years – marking a clear move toward digital payment methods in every major region of the globe.
The World Payments Report 2026 draws on insights from over 2,600 merchants across small, medium, and large revenue tiers, alongside surveys and focused interviews with senior payments executives from leading banks and PayTechs.
This year’ s research shows that banks have a clear opportunity to reclaim their position in merchant payment services.
Capgemini’ s World Payments Report 2026 recommends they:
• Refocus with clarity and move nimbly, choosing the right business models to compete effectively in their chosen markets.
• Build digital capabilities that support and secure their business strategy, and ensure their technology stack is agile and scalable.
• Scale through best-in-class delivery of verticalized, value-added services – a robust ecosystem of tailored offerings that help merchants run smarter, leaner, and faster.
Download now: worldpaymentsreport. com