Zimnat # makinglifebetter Official Advert
Zimnat # makinglifebetter Official Advert
CLICK TO WATCH | 1:00
125 at developing behavioural and predictive analytics that will learn from the customer ’ s social habits and networks . “ At its simplest , if a policy is due for renewal , behavioural analysis can allow us to personalise their reminder and look at whether other products could be of benefit to them ; it has been shown to improve our renewal rate and provide opportunities for cross-selling and upselling ,” says Sachak .
In 2019 Zimnat started implementing a powerful new tool that is streamlining its business . Robotic process automation ( RPA ) is truly transformative , he enthuses . “ As I often say , our aim as a business is to be number one for customer experience - to really wow the customer and create raving fans for Zimnat . That is why we developed software bots to perform some of the most repetitive tasks that were taking up time in the back office . This way we have achieved a 92 % reduction in the time it takes to process a loan application . Customers needing a loan typically need a quick turnaround of their application . “ Where
www . fintechmagazine . com