MyCRM : Loan Market ’ s multi awardwinning complete business solution
MyCRM : Loan Market ’ s multi awardwinning complete business solution
CLICK TO WATCH | 2:37
139 model into a full online partner to every stakeholder in the chain from borrower to lender . It should take advantage , he felt , of the exponentially-growing volume of data in the market , providing the ability for a mortgage customer to choose to interact with a broker online with an entirely paperless solution , or offline , blending that with paper records as the customer prefers .
This was no small task . One person who has been part of the transformation from its outset is Joanne Church , Chief Operations Officer of Loan Market ’ s bespoke MyCRM . “ Reporting back in 2012 was completely manual , using Excel spreadsheets and a lot of cut-and-paste ,” she recalls . “ My focus when I joined the company as a project manager was to assess the current state of corporate reporting and see how to manage it all better ; at that time we didn ’ t have a technology team though , and were not ready to invest in software development .”
Loan Market had been using a number of third party platforms including Symmetry , later acquired by Tenemos , for loan processing and NextGen . Net ’ s ApplyOnline portal for loan
www
. fintechmagazine . com