LOAN MARKET
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Joanne Church receives the Curiosity Award from the White family at their annual company conference in 2020 .
submission . Salesforce had been found in Australia to be an effective data management and reporting tool so Church introduced it , obtaining the necessary licences and building it out into an intranet platform supporting corporate reporting and training . Into this intranet , Church incorporated eBroker ( later branded as Connect leads manager ), a tool that allowed property managers and real estate agents to refer clients through to the mortgage broker and vice versa . Fundamentally , it was a community Salesforce platform that brokers could use to share information and gather support and enhanced with existing modules such as Chatter .
The new intranet , which Loan Market branded as Oneview , was a huge improvement in communicating with the broker community and , crucially , with the real estate group . Church sums up the effectiveness of Oneview : “ By the end of 2015 we had gone from nothing to having a corporate platform that could manage referrals , manage onboarding , provide reporting as well as a vehicle for engaging with our brokers .”
APRIL 2020