original version of the software in New Zealand . Punnett led the development of the upgrade to MyCRM , customising it with features required by the mortgage brokers and their assistants . He also spearheaded the integration with NextGen . Net ’ s ApplyOnline which remains a vital aspect of the digital process as it allows straight-through-processing of the loan application to the appropriate lender via electronic lodgement . The ‘ three Js ’ Furnell , Punnett , and Church - who herself led the development of the Corporate section of MyCRM , allowing Loan Market to manage and report on the performance of brokers within its network - formed the core of the transformation team .
Church ’ s current focus as Chief Operations Officer of MyCRM is on improving support processes through the helpdesk and training teams . However , it is important to acknowledge the contribution of other key members of the team , she insists . Tran Zha , for example , was part of the founding team with Punnett that built the first version and now oversees the technical platform and direction as MyCRM Chief Technology Officer . Mathew Camp , who joined Loan Market in April 2018 as the first Product Manager , has also made a significant contribution . “ Mat has revolutionised the development process by implementing proper product management and agile practices . This has greatly contributed to the improved quality of the platform and ongoing improvements ,” says Church .
The change management challenge in scaling up from the Symmetry tool to MyCRM was a massive undertaking and one that she confesses to have
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