ZURICH INTERNATIONAL will deliver new propositions and services through complementary partnerships and channels . At Zurich International , the digital transformation started as a response to fast changing customer expectations as well as regulatory change , mainly in the Middle East . “ Crucially , we didn ' t want to just digitise paper processes , that would be to miss the point entirely . Instead , Zurich looked at processes end-to-end and asked , ‘ What is it we ’ re trying to achieve ?’ The answer was an experience that delivers against customers ’ needs , is intuitive and engaging .” Inadvertently hastened by the pandemic , which saw the insurance industry embrace digital to maintain continuity , this served to boost Zurich ’ s transformation of its global business and meet the fast-changing needs of its customers .
With regards to its efficacy , Huber reports that Zurich International ’ s focus on digitisation has proven “ very fruitful ” so far . “ We redesigned the end-to-end process for getting a product quote , how it ’ s priced , underwritten , and ultimately even the way customers can pay . The results speak for themselves : a process that previously might have taken 20 days from enquiry to receipt of policy has been shortened to potentially three days . “ Simple solutions can be enacted instantaneously ,” Huber continues , “ and our transaction net promoter score , which measures whether our customers would recommend Zurich to their friends and family , has seen a big increase .”
Striking the right partnerships that can enable this and future aspects of Zurich ’ s transformation is paramount , “ the future is about being able to connect different partners and solutions within your tech stack .” Cloud , Huber says , cannot be overestimated in terms of its importance to agile and flexible IT infrastructure . Other tools such as 360F ’ s ‘ ProVestment ’ use
EXECUTIVE BIO
PETER HUBER
TITLE : CEO INDUSTRY : INSURANCE LOCATION : ISLE OF MAN
Peter Huber is the Chief Executive Officer for Zurich
International since 2017 .
He joined Zurich in 2013 as Chief Executive Officer for Zurich Global Life Singapore . From 2015 he was President Director and CEO of Zurich Topas Life ( Indonesia ). Peter has over 20 years of industry experience , and joined Zurich from Swiss Reinsurance Company Ltd , where he was Managing Director in the Reinsurance division . Prior to that , he was Regional General Manager , Life & Health for Allianz SE Asia-Pacific .
Peter has a Masters degree in commercial law from the University of St . Gallen , Switzerland and in Finance from London Business School . In 2005 , he attended the Advanced Management Program at the Harvard Business School .