QONTO
“ By looking at it that way , we ' ve been able to do some really cool things in terms of what the customer experiences . It could be things like eliminating redundant process steps . Sometimes at banks , they ask you a lot of things and you don ' t really know why , neither does the bank . So we always try to challenge the steps that a customer has to go through to see if we can eliminate something . Can we automate it ? Can we make it easier ? And that ' s how you build a seamless product that just works ,” says Gudiol .
As Qonto deals with freelancers and SMEs , the company supports businesses in the process of starting their business or raising capital when they grow – which Gudiol explains can be incredibly rewarding – helping them with simplified , customerfocused processes that Qonto have perfected from feedback and a healthy dose of forward-thinking .
“What ' s really important is we actually focus on the customers ' experience and the user experience . We actually put them first in what we do ”
JORDI GUDIOL CHIEF OPERATIONS OFFICER , QONTO
78 April 2022