QONTO
“ If you are with traditional banks , it is so painful to go through the banking part of starting your business or raising funds . There are so many things you have to do , most entrepreneurs have not done it before ; it ' s just a very daunting process and it takes ages . If you ' re a small entrepreneur , then you should be focusing your investors , your employees , your customers and so on . You don ' t have the time or energy to deal with your bank and everything that they ask you to do . So , we ' ve worked a lot on processes like that . The really cool thing is , when you have these entrepreneurs and small business owners ping you directly to say thank you for helping them or even better when they post it publicly , put it on Twitter where everyone can see how great we are .”
“ Following their success is really energising ,” Gudiol adds . built on modern technology . It ' s also highly modular , so it ’ s easy for us to set up and modify to what suits us .”
“ Thanks to Intercom , today , we are much better at keeping track of every single conversation . No customer gets left behind . With Intercom , we ' re able to track every single conversation and the team will manage most of them in less than a minute . It ' s also allowed customers , especially the ones that are on chat , to have a much more natural conversation ,” he adds .
Due to its ease-of-use , Qonto ’ s staff are better able to provide seamless and helpful customer service : “ I ' m Generation X , so computer illiterate , but in Intercom I ' ve been able to set up my profile . I ' ve selected my queues . I do about 10 customer tickets every week myself . And I ' m able to track my
Cultivating partnerships for improved customer service To ensure its software solutions meet the needs of its customers , Qonto developed a strategic partnership with customer communications platform provider , Intercom .
“ We ’ ve worked with Intercom for about 18 months , and it ’ s one of the partnerships that is working really well . I think the reason it works so well is that our fundamental values are quite similar – we put the same importance on the same things . I like the product they have . It ' s really seamless from a customer ' s perspective ,” explains Gudiol .
With Intercom ’ s help , Qonto now has an easy-to-use chat widget on its website that allows customers to speak to Qonto ’ s staff and access frequently asked questions ( FAQs ) to help them with a query .
Commenting on the software , Gudiol says : “ It ' s really intuitive and it ' s easy to find things , but it ' s not intrusive at all , and you can tell it ' s
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