performance , my CSAT and so on . I think because it ' s so easy to use and so natural , you actually have a better conversation with the customer . So the customers benefit from that in the end as well .”
Overcoming challenges in the financial industry Another challenge Qonto has had to navigate in the six years since its founding is financial crime .
Built by Qonto itself , the company ’ s technology contains all the elements needed to protect customers , and the company , from financial-related issues such as fraud and money laundering .
One key challenge facing fintech startups is protecting their customers and themselves from fraud and money laundering : “ In terms of protecting customers , I would say most banks and FinTech startups are good at identifying hacking attacks , system
80 April 2022