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“ Security is another issue ,” adds Till , “ as with convenience comes vulnerability . Online phishing scams are getting more sophisticated , so users of mobile banking are at risk .
“ Finally , although banks are transforming digitally and moving their services online , some people still value a trusted human connection when managing their money and making complex financial decisions . Mobile banking might lack this human touch .”
The death of the physical branch This leads neatly onto the most hotlydebated topic surrounding banking at a consumer level : the slow death of the physical branch .
According to data from US regulator the Office of the Comptroller of the Currency ( OCC ), financial institutions filed notices to close more than 1,500 branches across the country in 2023 , while outlining their intentions to open just 472 .
Across the pond , independent consumer organisation Which ? says banks and building societies have closed a staggering 5,835 physical branches in the UK since January 2015 , at a rate of around 54 a month .
Potts explains : “ Difficulties with internet access , finding a solution online and navigating complex financial matters – especially those involving extensive paperwork or guidance – are all reasons someone may prefer an in-branch consultation .
72 April 2024