DIGITAL BANKING
“ We ’ re at the precipice of a realised digital future where people , assets and value are able to connect seamlessly ”
MICHAEL WALLIS-BROWN VP AND GLOBAL HEAD OF
MOBILE FINANCIAL SERVICES , ERICSSON
“ A hybrid banking approach , whereby people and businesses have access to in-person and online banking capabilities , is the way forward , enabling customers to manage their finances from wherever suits them most .”
Increased integration on the horizon What next , then , for mobile banking ?
The proliferation of AI and widespread adoption of open banking are a couple of trends anticipated to underpin the mobile banking landscape over the coming years .
Wallis-Brown is sure that the continued evolution of digital identity , furthering a secure and seamless user experience , will prove to be a critical piece of the puzzle . He says advancements in identity management to further implement ‘ know your customer ’ ( KYC ) processes can ensure compliance and security in a rapidlyevolving financial landscape , while implementing a more transparent manner of managing data usage .
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