AXA POLAND
“ In a digital transformation , you need to deliver what will be adopted by the customer ”
— Olivier Schemberg , Head of IT ( CIO ), AXA Poland
80 approach . “ We can see that the evolution of the digitalisation is not only for the benefit of the customer , but also for the partners . For Property and Life businesses , partners expect a digital integration with their system ,” explains Schemberg . “ Paper processes between partners are going to disappear . We are increasingly connecting through our APIs , a toolbox to plug in with the partner , and we ’ re connected to all of our partnered banks in this way . We have a strategic partnership with mBank ; the fourth largest bank in
Poland and a digital-focused player . It ’ s very interesting to work closely with such an organisation , because on one hand you have traditional resistances to moving to digital , and on the other you have digital solutions being used to get back to some human interaction where there is added value . This is a fascinating balance .”
Looking forward , Schemberg says the company is looking to incorporate data and analytics enabled insights to a significantly higher degree . “ I think the leveraging of data at the company
AUGUST 2019