ABSA REGIONAL OPERATIONS
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“ I truly believe we can become a customercentric organisation by driving personalised experiences through a combination of data and digital ”
— Vimal Kumar , Chief Executive : Retail & Business Banking , Customer Experience and Digital – Absa Regional Operations
Mauritius market that allows customers to self-service their banking transactions and queries at branches 24 / 7 . It works on both voice commands and keyboard inputs and uses advanced NLP capabilities to understand customer intent and respond accordingly . After registration , it recognises customers through face recognition and allows them to place transactions with a secure PIN set during the registration process . The humanoid also has autonomous navigation capabilities .”
Kumar is also enthusiastic about the chatbot that now sits on the website and is also available on WhatsApp Messenger across the African businesses . Powered by deep AI that supports customers through intelligent conversations , it is capable of doing most of the things that mobile or internet banking can do . This virtual assistant was developed with the help of US fintech Kasisto and the South African enterprise tech company Blue Turtle . “ We looked at many providers but liked
AUGUST 2020