FINSERV
“ We need regulation to keep customers and their data from being exploited and to protect their civil liberties ”
SHAWN TAN CHIEF EXECUTIVE OF AI ECOSYSTEM BUILDER , SKYMIND
Loginova says the best systems will be integrated with artificial neural networks ( ANN ), which , combined with deep-learning models , will speed up data analysis and decision-making .
She adds , “ It will also enable the network to nimbly adapt to new information it encounters in its system ."
The customer experience Ultimately though , AI has been most effectively employed as a vehicle for customer centric services . Aside from trouble-shooting chatbots , the technology provides an almost unending array of solutions to make life easier for the customer and incentivise the marketplace .
Jenny Hotchin , Legal Practice Lead , iManage , helps law firms with financial services practices and in-house legal teams in organisations ( including financial services firms ) deliver legal services more effectively using technology , including AI .
In her opinion , it is the handling of financial services through AI technology that has taken its usage to a new level .
The advanced nature of AI today already greatly exceeds the average person ’ s data literacy level , Hotchin says , which is one of the reasons for increased regulation , including the proposed new AI Act .
“ I was one of those people that would only go and look once my card had been
42 August 2021