WSIB
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“ With a clear focus on what our customers want , IT can foster discussions around the art of the possible in using digital tools to enable transformation ”
— Samantha Liscio Chief Transformation and Innovation Officer , WSIB
to precipitate the correct changes for the organisation as a whole . “ Getting staff to think from an outside in kind of focus , and getting that customer experience right , drives other values too . We track public value as a key measure and part of our strategic metrics reporting , and if we get the customer piece right , our public value and trust measures change for the better as well . With a clear focus on what our customers want , IT can foster discussions around the art of the possible in using digital tools to enable transformation . IT can show the business what modern technology and modern software can bring in terms of enablement and meeting those customer needs , effectively orchestrating and architecting for the future in a scalable , efficient , and sustainable way .”
While Liscio believes that some traditional access channels will remain in place to serve the less digitallyenabled , removing reliance on paper is a fundamental piece of the transformation . Claims related documents
DECEMBER 2019