CLICK TO WATCH : ‘ DOUG ’ S RETURN-TO-WORK STORY ’ 125 services consultancy Avenai to introduce a new , digitally-empowered organisational framework . “ Previously there were silos of IT operations and solutions delivery ; it didn ’ t work well together . When a major project was finished and the development work was done , it kind of got thrown over the fence to operations to manage and maintain it . If there were defects that needed to be worked through with problem management , that work was difficult to assign and there was finger pointing between operations and delivery as to who should do
it ,” Liscio explains . “ Avenai helped us do a current state assessment of how our legacy model was impeding our progress and then suggested an industry standard IT operating model that was much more client focused , with delivery verticals leveraging agile and DevOps methods and supported by horizontal IT shared services functions . We ’ ve moved our entire 300 + person IT organisation into that new functional model , and have started to change behaviours at the leadership level by agreeing on a set of values that we aspire to . At its heart , it ’ s
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