WSIB
An employee uses WSIB ’ s new best-in-class phone system , Genesys
about being customer focused , collaborative , demonstrating clear value to the business and moving from a project to a product focus . Avenai was very helpful in helping us help shift the organisational culture , applying specific behavioural performance objectives , and helping us bring the necessary leadership , values , and culture piece into the change management approach during the deployment of the new model .”
Change management , the Everest of all digital transformations , has thus
“ In the past , it took years to launch WSIB products , but for the digital upload tool it was 16 weeks from inception to launch ”
— Samantha Liscio Chief Transformation and Innovation Officer , WSIB
DECEMBER 2019