127 been enabled by this structural revolution to WSIB ’ s IT operations and the associated change in culture across the IT organisation . The success of its new digital products , and the ability to automate repetitive tasks and expand the capacity for employees ’ additional value-added activities , is facilitated by this newly-enabled readiness . An example that Liscio offers regarding automation is in the straight-through processing of medical expenses claims that it enables . “ More than 70 % of the claims that we have involve simple reimbursement for medical costs . Those can be processed automatically in the Guidewire solution , based on WSIB business rules , and we can take advantage of the automation potential within the software itself . This straight-through processing means that claims processing times are dramatically improved and staff with high skills and expertise can spend their valuable time on the complex claims that require human decisions .” As a result , a claims process that could have taken a full
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