MERIDIAN CREDIT UNION
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“The legacy way of doing things is no longer accepted ”
— David Baldarelli , SVP , Digital & Analytics and COO , MotusBank for Meridian Credit Union ( MCU )
MCU is aware that modern cultural shifts have left consumers expecting more from their financial services . “ So Financial Institutions in Canada are now being compared to the likes of Google , Amazon , Apple , Uber , because this is who they ’ re using for their day to day ,” says Baldarelli . “ They ’ re expecting the same from financial companies . The legacy way of doing things is no longer accepted .”
The financial sector has been forced to adapt and evolve to changing demands from consumers , as younger generations requiring more immediate
DECEMBER 2019