VISIONS FEDERAL CREDIT UNION
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“ Instead of casting a wide net and carrying out a manual process , we want to utilize AI to have more precision and accuracy for catching potential fraud ”
— Thomas Novak AVP of Digital Banking , Visions Federal Credit Union the entire banking industry and , for Visions FCU , it ’ s our communities , members and employees that are really the driving force behind our digital transformation journey .” Since embarking on that journey , Visions FCU has developed a ‘ member experience department ’ to drive innovative changes to better serve the company ’ s members . Working with this department , Novak ’ s digital team has focused on four key pillars of digital memberfacing technology : online banking , mobile banking , account opening and
DECEMBER 2019