Thomas Novak
consumer lending . “ We knew we had to get the basics right , then we can build a more sophisticated technology ecosystem on top ,” he explains . As of 2018 , Visions FCU successfully implemented the four pillars , providing members with “ a connected and unified experience with no drop-off points ”.
To apply for a loan from Visions FCU , customers can use five core channels ; online , mobile , in-branch , contact center and indirect lending . Two years ago , Novak and his team created a multi-channel solution for consumer lending that unifies the process for employees and members . This , according to Novak , resulted in an additional US $ 60mn in loan volume within the first year . Putting members first , he believes , has made the process easier and more convenient . Vision FCU ’ s online and mobile banking is directly powered by Q2ebanking . “ As we strove to create a single platform for online and mobile banking , Q2ebanking was the key component , becoming a critical partner of Visions FCU ,” says Novak , who is now partnering again with Q2ebanking to 185
Thomas Novak
EXECUTIVE PROFILE
As the head of Digital at Visions FCU , Thomas P . Novak is the leader of the digital strategy and digital transformation . He is responsible for many SaaS based member facing technology platforms and led the charge on their digital banking conversion ( online and mobile ) at Visions FCU . He believes in partnering with members to become their financial advocate while providing relevant and convenient digital solutions to empower their journey to becoming financially independent . Working for the past 14 years with banks and Visions FCU in various roles , he has a unique perspective on how to approach business challenges with a global mindset .
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