189 repetitive , low value tasks that some employees endure in order to facilitate an increase in the amount of high value work produced ,” he says . “ RPA isn ’ t being used to replace employees , it ’ s to complement and enhance what they are currently doing so that their focus can be transferred to our members and high value projects .” In addition , he ultimately hopes to utilize automation for the entire mortgage process : “ Our SVP / CMEO and VP / CLO in conjunction with the Digital Dept . want to transform the entire process , making it end-toend . We not only want to simplify the front-end for Union users , but transform the manual processes in the back office following the submission of a successful application to be more efficient overall .”
Naturally , with any implementation of new technologies comes a greater focus on cybersecurity . For Novak , Visions FCU ’ s cybersecurity maturity is one of its key strengths . “ Whenever we look to develop internally , we do so through a secure development lifecycle ,” he explains . To combat cyber-crime , Visions FCU ’ s efforts include education on how the business interacts with them , educating
www
. fintechmagazine . com