VISIONS FEDERAL CREDIT UNION
190 its employees on phishing , providing sophisticated multi-factor authentication for digital banking access , as well as notifications to alert members of login attempts to digital banking . In recent months , Visions FCU has also created a separate risk department that leverages knowledge and experience from various areas to create improved transparency for employees and members regarding fraud mitigation . In addition to this , Novak is currently researching with multiple business units , innovative solutions to utilize artificial intelligence ( AI ) for fraud mitigation and detection , noting
“ We don ’ t just want to be the best credit union ; we want to be the best financial services provider and advocate to those we serve ”
— Thomas Novak AVP of Digital Banking , Visions Federal Credit Union that “ instead of casting a wide net and carrying out a manual process , we want to utilize AI to have more precision and accuracy for catching potential fraud ”.
Looking to the future , Visions intends on utilizing an AI chatbot solution and natural language processing in member-facing technology that can learn various dialects and slang terms , providing an extra convenience layer for members for a 24 / 7 service offering . In addition to this , Novak wants to build a financial ‘ health score ’ for the
DECEMBER 2019