“ I THINK THE MORTGAGE INDUSTRY MORE GENERALLY IS ONE OF THE FEW AREAS OF RETAIL FINANCIAL SERVICES THAT HASN ’ T BEEN DISRUPTED YET ”

— Vicki Harris , Chief Commercial Officer , Kensington Mortgages of it was around how we think about the business , our people and how we can be more agile in our decision-making . It was far broader than just digital , although that was a key part of it .”

On the digital side , Kensington Mortgages has been working very closely with SOPRA Banking Software to develop a new core platform . Unlike many of the older systems currently in use across the industry , it is built around a modular and flexible architecture that will allow the company to make changes to products , pricing and processes very rapidly . “ It ’ s been

DECEMBER 2020