BROKERLINK
156
“ Every single branch has a unique , grassroots presence and that resonates with me tremendously ”
— Alena Kharkavets , VP of Digital Strategy and CX , BrokerLink service across all of its locations . Kharkavets adds that “ every single branch has a unique , grassroots presence and that resonates with me tremendously .” With regards to her management style in this ‘ many community branches with a unified approach ’ model , Kharkavets credits one of her previous roles as a sales team manager as a perfect primer : “ It was one of the most transformational experiences of my career ; it really taught me how to break down complexities into something more simple .”
BrokerLink ’ s national scale doesn ’ t detract from its local impact , and employees benefit just as much as customers . The company is a firm believer in fostering career development , which it facilitates by being a subsidiary of Intact Financial Corporation , allowing brokers to have a wide range of career opportunities from underwriting to claims adjustment . “ We ’ ve worked very hard to be a great employer ,” states Kharkavets . “ In fact , we ’ ve obtained ‘ Best Employer in Canada ’ from Kincentric , again .” Empowered with
DECEMBER 2020