lean and agile capabilities through analytics technology , BrokerLink ’ s team managers are given access to a variety of live data and customer surveys . “ This year , we ’ ve received over 40,000 responses from our customers ,” Kharkavets says . “ The notion of changing our tactics and addressing pain points depending on what we read in those comments or observe in trends is hardwired into BrokerLink ’ s culture .”
Like many companies around the world , BrokerLink rushed into action at the beginning of the COVID-19 pandemic . “ In our case , nearly all our employees ended up working from home virtually overnight ,” Kharkavets relates . “ I think the pandemic will change how we stay connected and how we make sure that culture is retained , particularly when onboarding new staff .” This also goes hand-inhand with BrokerLink ’ s renewed focus on employee wellness and mental health . Indeed , for the company and insurance generally there is a sense that things are on course for significant
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