Collect payments faster Stop writing cheques / checks

Eliminate costly , tedious administrative tasks

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change , including how customers experience modern products and services . While digital transformation certainly generated the momentum for a technologically invigorated industry , Kharkavets believes that current conditions are enabling its fulfillment ,

“ The pandemic has accelerated a lot of trends that we ’ ve seen before .”

Developing omnichannel customer service capabilities has been a direct and necessary consequence of increased digitisation at BrokerLink . Customer needs and expectations are changing in relation to technology , claims Kharkavets , and insurance ’ s evolution will be dependent on its realisation of this fact . However , while it ’ s tempting to assume that there is a clear divide between younger people ( i . e . millennials ) preferring digital self-service options and older people wanting agent-based service ,

DECEMBER 2020